Frequently Asked Questions

Can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:

  • Added costs for children, if any, are not included in the reservation price.
  • During the booking process please place your request for any extra bed/cot in the Special Requests box provided.
  • We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

You can always contact us  to confirm availability before you book.

Can I make a special request? For example: a sea view, twin beds or dietary needs?

During the booking process you can enter any special requests into the ‘Special Requests’ box on the ‘Contact Info’ page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request has been met.

What's the difference between a Double room and a Twin room?

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process.

 What does the price include?

All the facilities listed under the room type are included in the room price.  You can read if breakfast or anything else, such as taxes, are included.  This information will also be in your confirmation email.

 

What is a "non-refundable" or "free cancellation"?

Every room has a different policy set to it (by the hotel).

  • A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
  • Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the room conditions and in your confirmation.

City Taxes

Most cities have a tourist tax.  This tax must be paid by the guest directly to the hotel before the end of the stay.

Example:
2 Adults staying in a 4* hotel in Rome for 3 days = 36 Euro in tax, paid directly to the hotel at checkout.

Discount Vouchers

You might be able to use some discount vouchers, please enquire when making your reservation.